Check the common questions below first — most issues are covered. If yours isn't, use the form at the bottom and we'll reply within 24 hours.
No account is required. Creating jobs, capturing photos, and generating PDF reports all work fully offline. Internet is only needed if you choose to download a business logo from a URL, or when Apple verifies your purchase.
Open Settings in the app and tap Restore Purchase. Your unlock is tied to your Apple ID, not a TradeStamp account. Your jobs and photos do not sync between devices — they are stored locally on each phone. Export PDF reports before switching devices if you need to keep copies.
Check that the link is a direct image URL (ending in .png, .jpg, etc.) rather than a webpage that displays an image, and that it starts with https:// or http://. If the server hosting that image is unreachable or the link doesn't point to a valid image file, TradeStamp will show an error instead of silently failing. You can always fall back to choosing a photo from your library instead.
All jobs, photos, business profile details, and cached PDF reports stored on your device are permanently deleted when you uninstall TradeStamp. We have no cloud backup and cannot recover your data. Export PDF reports before uninstalling if you need to keep copies.
The free trial covers your first 3 jobs with full feature access. After that, a single $19.99 one-time purchase unlocks unlimited jobs — there's no subscription or recurring charge.
Purchases are processed by Apple. Visit reportaproblem.apple.com to request a refund. NerdSnipe Inc. does not process payments directly and cannot issue refunds on Apple's behalf.
Include a description of what happened. We respond within 24 hours on weekdays. You can also email us directly at hello@nerdsnipe.cc.