Check the common questions below first — most issues are covered. If yours isn't, use the form at the bottom and we'll reply within 24 hours.
No. Vestline has no account system and is fully anonymous. Your grant, vest, and tax-lot data is stored locally on your device and synced only through your own private iCloud account.
Vestline syncs exclusively through CloudKit's private database, using the iCloud account signed in on each device. Confirm the same Apple ID is signed in on both devices under Settings → [Your Name] on iOS or System Settings → Apple ID on macOS, and that iCloud Drive is enabled. Sync can take a few minutes, especially on a cellular connection or right after adding a large number of grants.
Document scanning runs entirely on-device using text recognition — accuracy depends on lighting and image sharpness. Hold the camera steady, use even lighting without glare, and make sure the full page is in frame. You can always skip scanning and enter grant details manually; nothing is uploaded either way.
Vestline only requests camera access when you choose to scan a document, and it's entirely optional. Check that camera permission is granted under Settings → Vestline → Camera. If you declined the permission prompt, you'll need to re-enable it manually — the app cannot request it again automatically.
Vestline calculates figures from the grant and vest data you enter, but it is not tax, legal, or investment advice. Always confirm final cost-basis and withholding figures against your brokerage's official tax documents (like your 1099-B) before filing. Consult a qualified tax professional for guidance specific to your situation.
Tender-offer modeling uses your existing grant and vest data as inputs, so results are only as accurate as what you've entered. Double-check share counts and vest dates for the grants involved in the scenario if the numbers look off.
Deleting Vestline removes the local copy of your data from that device. If you also remove Vestline's iCloud data via iOS/macOS Settings → Apple ID → iCloud → Manage Storage, your synced data is removed from iCloud as well. Vestline has no server-side copy, so we cannot recover data after both are deleted.
Vestline Premium purchases are handled entirely by Apple's App Store / StoreKit and are tied to your Apple ID, not a Vestline account. On a new device, open Settings in the app and choose Restore Purchases while signed into the same Apple ID used for the original purchase.
Purchases are processed by Apple. Visit reportaproblem.apple.com to request a refund. NerdSnipe Inc. does not process payments directly and cannot issue refunds on Apple's behalf.
Include your platform (iOS or macOS) and a description of what happened. We respond within 24 hours on weekdays. You can also email us directly at hello@nerdsnipe.cc.